No, you don’t need separate logins; yes, you can share. Or, you can have separate logins. Whichever you prefer is fine with us.

Yes. Please see the Warranty section below.

1. Place the graphic package (graphic print with hardware) into your cart.
2. On the checkout page select “I need help with my graphic (we will contact you)”
3. Place your order.
4. Someone will be in contact with you for assistance on the design with a quote for time.  $85 per hou

1. Step the process of order graphic products as explained above.
2. Find the template for the product you purchased on the product page. Download the template for your art work. Once it’s ready to upload, go to My Account Page, go Orders > Order History. Click the “View” at the right side of your order. You can upload the file from the page.

1. 1.Submit your artwork before 9am Pacific Standard Time on the day you place your order. You will receive an email containing your graphic art proof before 3:00 p.m. Pacific Standard Time.

   2.Review the order and email the word APPROVED FOR PRODUCTION to info@jettexhibits.com before 3:00pm.

   3. Production will start first thing the next day. If you submit art or approve your proof after the time indicated, then you will have to wait an extra day for our team to begin production.
   *Graphic proof approval must be in writing.

1. I do not need hardware. I just need a custom print (or a replacement graphic). How do I order it?

   our product pages have “graphic only” product options you can add to your cart. Don’t forget to submit your artwork.

1. I want to do a reorder of the same thing I purchased before. Do you save my order history so I can easily reorder it? And did you save my graphic art file?

   We can look up past orders, but to order it again, there is no shortcut. You have to find the product again, place it in your cart and purchase it.

   For graphic art files, we save them up to 3 months. Please email our team to double-check if we still have your art file at art@jettexhibits.com

1. How do I change quantities or cancel an item in my order?

   Once an order has begun processing or has shipped the order is no editable.  Please call our customer service department at (503) 877-5881 .  Make sure to have your order number available to see if any changes can be made.

   We can look up past orders, but to order it again, there is no shortcut. You have to find the product again, place it in your cart and purchase it.

   For graphic art files, we save them up to 3 months. Please email our team to double-check if we still have your art file at art@jettexhibits.com

1. When will my order ship?

   Orders must be paid in full or there will be a delay in shipping.

   Hardware ONLY orders ship the same day if the order is in by 11:00am Pacific Standard Time. If you order Hardware ONLY after 11:00am the order will ship the following day.

   Lead time depends on the product line ordered.

   Production on your product starts the day after your order is placed and your order will notify you when your project ships.

   When will my order arrive?

   This depends on your shipping method. Please refer to “Shipping & Pick Up” section.

   Has my order shipped? How do I track my order?

   Got My Account Page/Orders to track your shipment.

   My order never arrived. Now what?

   Have your order number and tracking number available right away.  Call (503) 877-5881

   An item is missing from my shipment. Now what?

   Have your order number ready and contact our customer service department right away at (503) 877-5881  or email at info@jettexhibits.com.

   My product is missing parts. Now what?

   To be sure, you can find your product’s spec sheet by clicking on the product line Templates. The spec sheet has the parts list on it. If the parts are missing, have your order number ready and contact our customer service department right away at (503) 877-5881  or email at info@jettexhibits.com.

    

   The product I want or ordered is not in stock (on back order). When will it arrive?

   Please contact us at (503) 877-5881 or email at info@jettexhibits.com. We can give you an estimated date of arrival. Please note: estimated dates of arrival are subject to change.

.PDF is prefered | We accept .PDF, .EPS, .TIFF, Adobe Illustrator and Adobe Photoshop (150MB limit Call for larger size file or indicate in Special Graphic Instructions)

125 DPI

CMYK

Yes, click Graphic Specifications for more graphic specifications. If you need extra help, you can contact our graphics department at (503) 877-5881

Each product has it’s own templates on the product page.

To utilize our graphic design service, a graphic product must be purchased from Jett Exhibits. First, add a product to your cart. In your ORDER NOTES, type “Need graphic design help” or check “I need help with my graphic (we will contact you)”. Continue through to payment page for purchase. At this point, you can do one of two things: (1) upload an image of logo (2) call, or email our sales department with your sales order number and let us know you need graphic design help.

Yes, but it must be purchased by 11:00am Pacific Standard Time. Otherwise, it will ship tomorrow.

Yes, time and quantity. Inquire with our customer service department at (503) 877-5881  and an additional invoice will need to be generated.
*Rush fees and turnaround times are subject to change.

Yes, as long as our workload can handle it and we have time to do it.

Contact info@jettexhibits.com with your Must Ship date and we will get back to you with an answer. We will need to check with scheduling to see if they can handle the workload before it can get approved.  An additional invoice will need to be generated depending on the rush fee.  They range from $50 to $100 per product line.

How fast does a rush push my order ahead?

If artwork is approved by 2:00 p.m. PT, then a Next Day (1-day) rush will ship out the following business day, end of day. A 2-day rush will ship out 2 business days after graphic approval (not 1). And a 3-day rush will ship out 3 business days after graphic approval (not 2).
*Please note that proof approval day does not count as a production day.

I got approval for a rush order, but I uploaded my graphics at 11:01 a.m. Can I still get my graphics rushed?

Maybe, but please call our sales department asap at (503) 877-5881 to make sure our staff knows what’s going on and they can see your upload file in order to pass it off to our graphics department in a timely manner.

I need 2 items rushed. Does the rush fee apply once or for each item I need rushed?

Rush fees apply per item. So for example, if the rush fee is “$100 up to qty. 2” and you need 2, it will be $100×2=$200 rush charge.

I need this shipped out today. Is this possible?

It depends on the product type and time you purchase. Contact our sales department to inquire about Same Day Rushes at (503) 877-5881 .

I requested a rush and uploaded my graphics, but there is a problem and now it is past 3:00 p.m. Can I still get a rush?

For a next day rush, No. We’ve both run out of time at this point! If you requested a 2-day or 3-day rush, it can still be rushed, but it will be pushed back a day.

Will there be times when a rush is not available?

Yes; these times vary and depend on our workload. It is always best to check with our sales department.

No, we run out of Oregon and do not charge sales tax.

This depends on the weight and quantity of the product(s), daily change in UPS or FedEx rates, where it is shipping from and to.  Different products come out of different production sites throughout the country.

We’re very sorry; let’s get this fixed for you! Contact us within 48 hours after receiving your product.  We will ask for photos and the order number of the damage to help speed up the return process. info@jettexhibits.com.