How do I create an account?
Start Register/Account fill out the “Register” form.
How do I log in?
Click Register/Account and fill in your email address and password, then click “Login”.
I forgot my password.What do I do?
Click Lost Password on the login page, fill in your email address, and follow prompts in your email.
How do I edit my account information?
Your account information is in your “My Account”. Log in to your account by clicking My Account. Fill in your email address and password, then click “Sign in” button. This will take you straight to “My Account” so you can edit whatever you want.
There are two or more people who do the ordering for my company. Do we need separate logins or can we share?
Products & Materials
Do you have Fabric Care Instructions and Material Fire Certificates?
Do you have product warranty information?
Orders & Order Status
I need a graphic print with hardware included. How do I order it?
It will be easier if you already have your art file ready.
- Place the graphic package (graphic print with hardware) into your cart.
- Upload your artwork by clicking “Upload Graphic Files” in your cart/checkout page.
- Place your order.
I need a design assistance with my graphic print with hardware included. How do I order it?
If you don’t have your art file ready or you prefer uploading file later or need design assistance, don’t worry, here are the steps.
I want my graphic order on time. What can I do to ensure my turnaround time?
Graphic Only Orders
Change Your Graphic Orders
Shipping On Orders
Graphic Art Files
How do I upload art?
1. After placing an order and click the ‘upload file’ link on the checkout page. (Art File(s) will be attached with your order.)
2. If you come back later and upload file(s) for your order(s), go to My Account/Orders and upload your artwork
What art file formats do you accept?
What resolution does my art need to be at?
What color mode do you print in?
I need a little more help getting my art file ready. Do you have Graphic Specifications to check?
Where can I find graphic templates, set-up instructions and specification (spec) sheets?
How do I request graphic design service?
What will my graphic design charge be if I request service?
Turnaround & Rushes
What is my graphic turnaround time?
Most graphic turnaround times are two (2) business days of production time, but that will start the next day of AFTER graphic proof approval. Large quantities are subject to longer turnaround times. Inquire with our customer service department at firstname.lastname@example.org or (503) 877-5881 .
Is it true hardware ships the same day I purchase it?
Are there limits to getting a rush?
Do all products allow a rush?
How do I order a rush?
Payment & Billing
What are my payment choices?
Visa, Mastercard, American Express, Discover, Paypal, Check⁺ and Cash⁺⁺.
⁺Your order will not ship until we receive your check.
⁺⁺Most secure for pick up orders.
Do I have to pay sales tax?
Shipping & Pick Up
What shipping carrier do you use?
UPS. All shipping rates reflected in your cart are calculated using only UPS rates. Keep in mind UPS rates are subject to fluctuate daily.
How much money will shipping cost me?
Returns & Warranties
What is your return policy?
Graphic Items: There is no return or refund because of their custom nature.
Hardware Items: if you are not satisfied with your purchase we will try and work with you you can return it within 30 days after first received your product.
The product must be returned to the warehouse within 14 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.
Returns Now Made Easier!! Fill Out Our Online Return Form