My Account

How do I create an account?

Start Register/Account fill out the  “Register” form.

How do I log in?

Click Register/Account and fill in your email address and password, then click “Login”.

I forgot my password.What do I do?

Click Lost Password on the login page, fill in your email address, and follow prompts in your email.

How do I edit my account information?

Your account information is in your “My Account”. Log in to your account by clicking My Account. Fill in your email address and password, then click “Sign in” button. This will take you straight to “My Account” so you can edit whatever you want.

There are two or more people who do the ordering for my company. Do we need separate logins or can we share?

No, you don’t need separate logins; yes, you can share. Or, you can have separate logins. Whichever you prefer is fine with us.

Products & Materials

Do you have Fabric Care Instructions and Material Fire Certificates?
Do you have product warranty information?

Yes. Please see the Warranty section below.

Orders & Order Status

Graphic Orders

I need a graphic print with hardware included. How do I order it?

It will be easier if you already have your art file ready.

  1. Place the graphic package (graphic print with hardware) into your cart.
  2. Upload your artwork by clicking “Upload Graphic Files” in your cart/checkout page.
  3. Place your order.
I need a design assistance with my graphic print with hardware included. How do I order it?
  1. Place the graphic package (graphic print with hardware) into your cart.
  2. On the checkout page select “I need help with my graphic (we will contact you)”
  3. Place your order.
  4. Someone will be in contact with you for assistance on the design with a quote for time.  $85 per hou
If you don’t have your art file ready or you prefer uploading file later or need design assistance, don’t worry, here are the steps.
  1. Step the process of order graphic products as explained above.
  2. Find the template for the product you purchased on the product page. Download the template for your art work. Once it’s ready to upload, go to My Account Page, go Orders > Order History. Click the “View” at the right side of your order. You can upload the file from the page.
I want my graphic order on time. What can I do to ensure my turnaround time?
  1. 1.Submit your artwork before 9am Pacific Standard Time on the day you place your order. You will receive an email containing your graphic art proof before 3:00 p.m. Pacific Standard Time.

    2.Review the order and email the word APPROVED FOR PRODUCTION to info@jettexhibits.com before 3:00pm.

    3. Production will start first thing the next day. If you submit art or approve your proof after the time indicated, then you will have to wait an extra day for our team to begin production.
    *Graphic proof approval must be in writing.

Graphic Only Orders
  1. I do not need hardware. I just need a custom print (or a replacement graphic). How do I order it?

    our product pages have “graphic only” product options you can add to your cart. Don’t forget to submit your artwork.

  1. I want to do a reorder of the same thing I purchased before. Do you save my order history so I can easily reorder it? And did you save my graphic art file?

    We can look up past orders, but to order it again, there is no shortcut. You have to find the product again, place it in your cart and purchase it.

    For graphic art files, we save them up to 3 months. Please email our team to double-check if we still have your art file at art@jettexhibits.com

Change Your Graphic Orders
  1. How do I change quantities or cancel an item in my order?

    Once an order has begun processing or has shipped the order is no editable.  Please call our customer service department at (503) 877-5881 .  Make sure to have your order number available to see if any changes can be made.

    We can look up past orders, but to order it again, there is no shortcut. You have to find the product again, place it in your cart and purchase it.

    For graphic art files, we save them up to 3 months. Please email our team to double-check if we still have your art file at art@jettexhibits.com

Shipping On Orders
  1. When will my order ship?

    Orders must be paid in full or there will be a delay in shipping.

    Hardware ONLY orders ship the same day if the order is in by 11:00am Pacific Standard Time. If you order Hardware ONLY after 11:00am the order will ship the following day.

    Lead time depends on the product line ordered.

    Production on your product starts the day after your order is placed and your order will notify you when your project ships.

    When will my order arrive?

    This depends on your shipping method. Please refer to “Shipping & Pick Up” section.

    Has my order shipped? How do I track my order?

    Got My Account Page/Orders to track your shipment.

    My order never arrived. Now what?

    Have your order number and tracking number available right away.  Call (503) 877-5881

    An item is missing from my shipment. Now what?

    Have your order number ready and contact our customer service department right away at (503) 877-5881  or email at info@jettexhibits.com.

    My product is missing parts. Now what?

    To be sure, you can find your product’s spec sheet by clicking on the product line Templates. The spec sheet has the parts list on it. If the parts are missing, have your order number ready and contact our customer service department right away at (503) 877-5881  or email at info@jettexhibits.com.


    The product I want or ordered is not in stock (on back order). When will it arrive?

    Please contact us at (503) 877-5881 or email at info@jettexhibits.com. We can give you an estimated date of arrival. Please note: estimated dates of arrival are subject to change.

Graphic Art Files

How do I upload art?

1. After placing an order and click the ‘upload file’ link on the checkout page. (Art File(s) will be attached with your order.)

2. If you come back later and upload file(s) for your order(s), go to My Account/Orders and upload your artwork

What art file formats do you accept?

.PDF is prefered | We accept .PDF, .EPS, .TIFF, Adobe Illustrator and Adobe Photoshop (150MB limit Call for larger size file or indicate in Special Graphic Instructions)

What resolution does my art need to be at?

125 DPI

What color mode do you print in?


I need a little more help getting my art file ready. Do you have Graphic Specifications to check?

Yes, click Graphic Specifications for more graphic specifications. If you need extra help, you can contact our graphics department at (503) 877-5881

Where can I find graphic templates, set-up instructions and specification (spec) sheets?

Each product has it’s own templates on the product page.

How do I request graphic design service?

To utilize our graphic design service, a graphic product must be purchased from Jett Exhibits. First, add a product to your cart. In your ORDER NOTES, type “Need graphic design help” or check “I need help with my graphic (we will contact you)”. Continue through to payment page for purchase. At this point, you can do one of two things: (1) upload an image of logo (2) call, or email our sales department with your sales order number and let us know you need graphic design help.

What will my graphic design charge be if I request service?

Graphic design charge is $85/hour with a minimum of 30 minutes. Most graphic design jobs take anywhere from 1 to 3 hours. A graphic artist will consult with you first to understand what you want, after which you will receive an estimate of charges before design time begins.

Turnaround & Rushes

What is my graphic turnaround time?

Most graphic turnaround times are two (2) business days of production time, but that will start the next day of AFTER graphic proof approval. Large quantities are subject to longer turnaround times. Inquire with our customer service department at info@jettexhibits.com or (503) 877-5881 .

Is it true hardware ships the same day I purchase it?

Yes, but it must be purchased by 11:00am Pacific Standard Time. Otherwise, it will ship tomorrow.

Are there limits to getting a rush?

Yes, time and quantity. Inquire with our customer service department at (503) 877-5881  and an additional invoice will need to be generated.
*Rush fees and turnaround times are subject to change.

Do all products allow a rush?

Yes, as long as our workload can handle it and we have time to do it.

How do I order a rush?

Contact info@jettexhibits.com with your Must Ship date and we will get back to you with an answer. We will need to check with scheduling to see if they can handle the workload before it can get approved.  An additional invoice will need to be generated depending on the rush fee.  They range from $50 to $100 per product line.

How fast does a rush push my order ahead?

If artwork is approved by 2:00 p.m. PT, then a Next Day (1-day) rush will ship out the following business day, end of day. A 2-day rush will ship out 2 business days after graphic approval (not 1). And a 3-day rush will ship out 3 business days after graphic approval (not 2).
*Please note that proof approval day does not count as a production day.

I got approval for a rush order, but I uploaded my graphics at 11:01 a.m. Can I still get my graphics rushed?

Maybe, but please call our sales department asap at (503) 877-5881 to make sure our staff knows what’s going on and they can see your upload file in order to pass it off to our graphics department in a timely manner.

I need 2 items rushed. Does the rush fee apply once or for each item I need rushed?

Rush fees apply per item. So for example, if the rush fee is “$100 up to qty. 2” and you need 2, it will be $100×2=$200 rush charge.

I need this shipped out today. Is this possible?

It depends on the product type and time you purchase. Contact our sales department to inquire about Same Day Rushes at (503) 877-5881 .

I requested a rush and uploaded my graphics, but there is a problem and now it is past 3:00 p.m. Can I still get a rush?

For a next day rush, No. We’ve both run out of time at this point! If you requested a 2-day or 3-day rush, it can still be rushed, but it will be pushed back a day.

Will there be times when a rush is not available?

Yes; these times vary and depend on our workload. It is always best to check with our sales department.

Payment & Billing

What are my payment choices?

Visa, Mastercard, American Express, Discover, Paypal, Check⁺ and Cash⁺⁺.
⁺Your order will not ship until we receive your check.
⁺⁺Most secure for pick up orders.

Do I have to pay sales tax?

No, we run out of Oregon and do not charge sales tax.


How do I get a copy of my receipt/invoice?

A copy of your invoice will be emailed to you. You may refer to orders by going to my-account/orders

When will my credit appear on my account?

Within 7-10 business days. If we are waiting for an item return before issuing a refund, then 7-10 business days after we receive the item.

When will my credit card be charged?

Immediately; however, your credit card may be charged up until ship time for additional charges that have incurred such as last minute rush fees or shipping upgrades, graphic design time, or any product changes or add-ons exceeding the original amount.

What promotions do you have?

We offer a service called Prime which allows for Free Ground Shipping on some of our product lines.  If you have time on your order and the product is promoting Prime please take advantage of this savings to you!  We also offer Quantity Discounts.  Please email questions to info@jettexhibits.com with the product and quantity to get exact pricing.

Shipping & Pick Up

What shipping carrier do you use?

UPS. All shipping rates reflected in your cart are calculated using only UPS rates. Keep in mind UPS rates are subject to fluctuate daily.

How much money will shipping cost me?

This depends on the weight and quantity of the product(s), daily change in UPS or FedEx rates, where it is shipping from and to.  Different products come out of different production sites throughout the country.


Do you ship internationally?

Please contact us with your product and ship to address to see what we can to to help get your product to its destination.

I need to expedite my order. What are my shipping options/methods?

If UPS Ground won’t get your order there on time, you can upgrade your shipping. Using the “Calculate Shipping” drop down menu in your cart, select one of the following: UPS 3 Day Select, UPS 2nd Day Air, UPS 2nd Day Air A.M, UPS Next Day Air Saver, UPS Next Day Air, UPS Next Day Air Early A.M. Continue through to purchase.

How do I upgrade/expedite my shipping after I placed my order?

We’ll change it for you on our end. Contact us at (503) 877-5881  or at info@jettexhibits.com to see if we are able to make the change.

Is Saturday delivery available?

It qualifies based on where it is shipping to and if it’s shipped on a Thursday or Friday (i.e. Saturday delivery only upgraded on 2nd Day Air or Next Day Air). Saturday delivery cannot be ordered online using the drop down selection.

Contact us to see if this service is available. (503) 877-5881  or info@jettexhibits.com

When will my order be delivered?

UPS and FedEx delivers Monday through Friday.  We will send you a tracking number as soon as it’s generated and you can continue to follow your order from there.

Can I pick up my order?

No, we produce these exhibits from different production sites throughout the country.

How do I change my shipping address?

We’ll change it for you on our end. Email the order number and new ship to address to info@jettexhibits.com.

Can I use my own UPS account?  Can I use my own freight carrier? FedEx account? DHL account? Courier?

Sorry we can only ship with our carrier at this time

Can you ship to military bases overseas?


Returns & Warranties

What is your return policy?

Graphic Items: There is no return or refund because of their custom nature.

Hardware Items: if you are not satisfied with your purchase we will try and work with you you can return it within 30 days after first received your product.
The product must be returned to the warehouse within 14 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.
Returns Now Made Easier!! Fill Out Our Online Return Form

What do I do if my product comes in damaged?

We’re very sorry; let’s get this fixed for you! Contact us within 48 hours after receiving your product.  We will ask for photos and the order number of the damage to help speed up the return process. info@jettexhibits.com.

What do I do if my product gets damaged within warranty?

Email the order number and photos of the damage.

I received the wrong product. Now what?

We’re very sorry; let’s get this fixed for you! Contact us within 48 hours after receiving your product. We’ll need the order number.  info@jettexhibits.com

What is your warranty?

There are 2 warranties.

1) a limited lifetime warranty against manufacturer’s defects

2) (1) year limited warranty against manufacturer’s defects.
To see which warranty your product falls under, find your product in the lists below.

Graphic Items: One year limited warranty.

Hardware Items: Limited lifetime warranty or One year limited warranty, depending on product. Find your product below.

Limited lifetime warranty:

  • EZ Extend displays
  • EZ Fabric counters
  • EZ Tube displays
  • Pop Up displays
  • Portable Roll Up retractable banner stands
  • Ready Pop Fabric displays
  • Resort Extrusions
  • Silverstep® retractable banner stands

One year limited warranty:

  • Aluminum Snap frame
  • Doublestep retractable banner stands
  • Econoroll retractable banner stands
  • Jotter tablet stand
  • Table Throws


What is your privacy policy?

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Is your site secure?

Yes. This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Contact Us

Hours of operation

8am – 5pm Pacific Standard Time

(503) 877-5881

*Please contact us by email in the evenings and we are usually able to help with questions info@jettexhibits.com

How can we help? (503) 877-5881